Privacy Policy

Wye Court Farm

Privacy Policy

Effective Date:  8th August 2026

At Wye Court Farm, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Wye Court Farm operates a seasonal Maize Maze and Pick Your Own (PYO) attraction located at:

Wye Court Farm
Olantigh Road
Wye
Ashford
Kent
TN25 5EP

Email: wyecourtfarm@gmail.com

Telephone: 07703 255727

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Name
  • Email address
  • Telephone number
  • Postal address (where required)
  • Booking information
  • Payment information (processed securely by our payment provider)
  • Vehicle registration (where required)
  • Emergency contact details (where appropriate)
  • Photographs or videos taken during events (with appropriate permission where required)
  • Website usage information through cookies and analytics

We do not knowingly collect personal information from children without the knowledge of a parent or guardian.

3. Why We Collect Your Information

We may use your information to:

  • Process bookings
  • Respond to enquiries
  • Send booking confirmations
  • Contact you regarding your visit
  • Improve our customer service
  • Maintain site safety where necessary
  • Send seasonal updates where you have given your consent
  • Inform you when our sunflowers, sweetcorn or pumpkins are available
  • Notify you about future events and attractions

4. Marketing Communications

We will only send marketing emails or text messages if you have chosen to receive them.

You may unsubscribe at any time by:

  • clicking the unsubscribe link in our emails;
  • replying STOP to SMS messages (where applicable); or
  • contacting us directly.

5. Lawful Basis for Processing

We process your personal information under one or more of the following lawful bases:

  • Your consent
  • Performance of a contract (for example, processing bookings)
  • Compliance with legal obligations
  • Our legitimate interests in operating and improving Wye Court Farm, provided these do not override your rights and freedoms

6. Payment Information

Card payments are processed securely by our payment service provider.

Wye Court Farm does not store or have access to your full payment card details.

7. Sharing Your Information

We do not sell your personal information.

We may share information only where necessary with:

  • Payment providers
  • Booking providers
  • Professional advisers
  • Emergency services where required
  • Regulatory authorities where legally required

Any third parties processing personal data on our behalf are required to keep it secure and use it only for the agreed purpose.

8. How Long We Keep Your Information

We only retain personal information for as long as necessary.

For example:

  • Booking records – as required for accounting and legal purposes
  • Marketing subscriptions – until you unsubscribe
  • Accident records – in accordance with legal requirements
  • CCTV (if installed) – for a limited period unless required for investigation

9. Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure.

Only authorised persons have access to personal information where required.

10. Cookies

Our website may use cookies to:

  • improve website performance;
  • understand visitor behaviour;
  • remember preferences.

You can control cookies through your web browser settings.

  • 11. Photographs and Social Media

Photographs or videos may occasionally be taken at Wye Court Farm for promotional purposes.

Where individuals are the main subject of a photograph, permission will be sought where appropriate.

If you appear in a photograph published by Wye Court Farm and would like it removed, please contact us and we will consider your request promptly.

12. Your Rights

Under UK GDPR you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Withdraw consent at any time
  • Request a copy of your information
  • Lodge a complaint with the Information Commissioner's Office (ICO)

13. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact:

Wye Court Farm

Olantigh Road

Wye

Ashford

Kent

TN25 5EP

Email: wyecourtfarm@gmail.com

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.